Delete your FilterMyCalls account
You can permanently delete your FilterMyCalls account and the personal information associated with it at any time. This page explains how to request deletion, what is removed, and what we are required to keep.
How to delete your account
Mobile / Web App
Open Settings → Delete account and confirm. This works in both the mobile app and web app.
Web Account
Sign in to your account, navigate to Settings, and select Delete account.
Direct Support
If you cannot sign in, email us from your account address. We may verify identity before proceeding.
Before you delete: cancel your subscription
Deleting your FilterMyCalls account does not automatically cancel an active app subscription billed by Apple. Cancel it first, or it keeps renewing after your account is deleted:
Apple bills these. On your iPhone, open: Settings → [your name] → Subscriptions → FilterMyCalls → Cancel. We cannot cancel Apple subscriptions on your behalf.
Cancel in Plan & Billing in your FilterMyCalls web account before triggering deletion.
Cancellation takes effect at the end of the current billing period. If you have already deleted your account and need help verifying billing cessation, email support@filtermycalls.com.
What gets deleted
- ✓Account and sign-in credentials (password and login sessions).
- ✓Profile details: name, email address, and phone number.
- ✓Push-notification tokens registered to your devices.
- ✓Screening, alert, and message-taking preferences.
Once deletion is processed, you are signed out across all devices and can no longer sign in.
What we keep, and why
- •Billing & tax records: Retained for periods required by applicable financial/tax law, then purged.
- •Security & activity logs: Anonymized with identity removed to prevent fraud.
- •SMS opt-in records: Minimal consent record retained per CTIA guidelines, then deleted.
We never sell your personal information under any circumstance.
Timeline & Questions
In-app deletions begin immediately. Removal of your personal data from active systems is completed promptly and within 30 days, and from routine backups on our normal rotation schedule.
Questions? Call 24/7 Customer Service at 1-888-312-3688, email support@filtermycalls.com or write to LTI Group LLC, 30 N Gould Street, Suite R, Sheridan, WY 82801. See our Privacy Policy for full details.