Frequently asked questions.

FilterMyCalls is a consumer AI call-screening, spam protection, and caller control service for the United States and Canada. When screening is on, calls routed to your FilterMyCalls number are asked for a name and reason before you choose Answer or Decline.

When an unknown number reaches your FilterMyCalls screening line, AI asks the caller for their name and reason. You see the details the caller gives and can choose Answer or Decline while the caller is held for a limited decision window.

Carrier tools may label or filter calls based on network signals. FilterMyCalls adds a conversation at your screening line: unknown callers can state who they are and why they are calling before you decide. In addition, FilterMyCalls provides Spam Shield, one-tap Block, and Always Allow rules.

No. FilterMyCalls reports the name and reason the caller states. That context can help you decide whether to answer, but it is not identity verification. Independently verify any caller asking for money, passwords, one-time codes, or sensitive information.

FilterMyCalls includes Spam Shield with Standard and Strict modes, one-tap Block, and Always Allow for trusted callers. In Strict mode, corroborated spam callers are automatically hung up before answer. Reports improve the FilterMyCalls reputation network using privacy-preserving hashed phone identifiers. Note that no system catches or blocks 100% of unwanted calls.

Spam Shield is FilterMyCalls' built-in spam protection system. In Standard mode, unknown callers are screened and potential spam is flagged while giving you caller context. In Strict mode, corroborated spam callers are automatically hung up before answer so suspected spam never reaches your phone.

Always Allow lets you designate trusted contacts, VIPs, or family members to bypass AI screening entirely and connect directly to your phone without delay.

Block lets you permanently prevent an unwanted caller or number from reaching you. When a blocked number calls your screening line, the call is disconnected immediately before answer.

When you mark a call as spam, you help update the internal FilterMyCalls reputation network using privacy-preserving hashed phone identifiers. We never sell personal information or share data with ad networks.

If you tap Decline or do not respond before the decision window ends, the caller is told you are unavailable. When Take messages is enabled, the caller can be offered the option to leave a message; otherwise the call ends politely.

It depends where you bought: Web — the 30-day money-back guarantee covers your first payment; request it in Plan & billing before the displayed deadline. Apple App Store — request at reportaproblem.apple.com (Apple approves refunds directly; tell us and we will support your request with Apple). Google Play — we can refund you directly; contact support at 1-888-312-3688 or support@filtermycalls.com. Full policy: https://filtermycalls.com/terms#refunds

You choose monthly or annual billing and may cancel future renewal at any time. For refunds, see “How do refunds work?” above — the process depends on where you purchased.

United States web pricing is about US$8 per month or US$80 billed annually. Canada pricing is shown in CAD before purchase. Applicable taxes and any charges from your mobile carrier may apply. FilterMyCalls does not bill per call or add FilterMyCalls overage charges, subject to fair use.

FilterMyCalls depends on your carrier routing calls to your assigned screening line. Follow the carrier-specific setup shown for your line, because codes and supported forwarding conditions vary. Confirm ordinary ringing after changing or removing forwarding.

Yes. FilterMyCalls is available in the United States and Canada. Pricing is in local currency — USD for the U.S. and CAD for Canada.

Call screening is available in both the U.S. and Canada. Text-message (SMS) updates are currently available only in the U.S.

No. FilterMyCalls is a convenience call-screening utility for personal phones — do not rely on it in an urgent or life-threatening situation. Always contact local authorities directly from your mobile device.

FilterMyCalls processes live audio through telephony and AI providers to collect limited caller-stated details, an optional message, and the screening outcome. Normal screening is designed not to store call-audio recordings. We do not sell personal information or call content or use caller content for third-party advertising.

Call our 24/7 Customer Service line at 1-888-312-3688 for setup guidance and common questions, or email support@filtermycalls.com for account-specific or unresolved issues. Do not send passwords, payment card numbers, or one-time codes by email.

For an eligible first-time website purchase billed through Stripe, use the guarantee flow in Plan & billing before its displayed deadline, when that flow is operational. For an Apple-billed purchase, submit a request through Apple's refund-request service. Apple controls eligibility, review, approval, processing, and timing, and FilterMyCalls cannot approve or issue the refund.

You can cancel anytime. If Apple billed your subscription, manage it in your Apple ID subscription settings; subscriptions bought on the web are managed from your FilterMyCalls account.