Frequently asked questions.

FilterMyCalls is an AI call screening and spam protection utility for the United States and Canada. When an unknown number calls, conversational AI answers first, asks who is calling and why, and provides real-time caller context so you can answer, decline, or block before your phone rings.

When an unknown number calls your FilterMyCalls screening line, AI answers and asks the caller for their name and the reason for the call. You see their stated name and reason in real time before deciding whether to Answer or Decline.

Carrier spam filters rely on static number blacklists and display 'Spam Likely' warnings, but still allow unknown calls to ring or leave robocall voicemails. FilterMyCalls actively screens unknown callers with conversational AI: it answers, asks who is calling and why, and gives you real-time context. Corroborated spam callers are blocked, while legitimate callers can explain their business.

Legitimate callers simply state their identity and purpose (such as a doctor confirming an appointment or a courier at your gate). FilterMyCalls provides their stated name and reason instantly so you can answer right away. You can also add trusted numbers to Always Allow to bypass screening completely.

FilterMyCalls includes Spam Shield with Standard and Strict modes, one-tap Block, and Always Allow for trusted callers. In Strict mode, corroborated spam callers are automatically hung up before answer. Reports improve the FilterMyCalls reputation network using privacy-preserving hashed phone identifiers.

Reports improve the FilterMyCalls reputation network using privacy-preserving hashed phone identifiers. Reports train local AI protection and do not file complaints with federal Do Not Call or FTC registries.

If you tap Decline, or don't respond while the caller is holding, the caller is told you are unavailable. If message-taking is enabled in your settings, they can leave a message; otherwise the call politely ends.

Yes. Adding a number to Always Allow bypasses AI screening and connects the caller directly through to your phone.

Every initial subscription purchase includes our 30-DAY MONEY-BACK GUARANTEE. If you cancel within thirty (30) days of your initial purchase date, you are eligible for a full refund of that initial payment. Web subscriptions are refunded directly to your original payment method; iPhone subscriptions are managed directly through Apple at reportaproblem.apple.com.

No. There's no free trial — you choose monthly or annual and start right away. You are backed by our 30-day money-back guarantee, and you can cancel anytime.

United States: US$8 / month or US$80 billed annually (save US$16/year). Canada: CA$10 / month or CA$100 billed annually (save CA$20/year). Every feature is included with no overage charges.

FilterMyCalls works via conditional call forwarding. You dial *71 followed by your assigned FilterMyCalls screening number (or *004* on GSM carriers). Only unanswered or declined calls route to AI screening. To deactivate forwarding anytime, simply dial your carrier's deactivation code (such as *73 or ##004#).

Yes. FilterMyCalls is available in the United States and Canada. Pricing is in local currency — USD for the U.S. and CAD for Canada.

Call screening is available in both the U.S. and Canada. Text-message (SMS) updates are currently available only in the U.S.

No. FilterMyCalls is a convenience call-screening utility for personal phones — do not rely on it in an urgent or life-threatening situation. Always contact local authorities directly from your mobile device.

FilterMyCalls never sells customer data, call recordings, or contact lists to advertisers. Spam reputation reporting relies on privacy-preserving hashed phone numbers. AI screening audio is processed strictly to generate caller context and transcripts, and passwords or credit card numbers are never requested over the phone.

You can call our toll-free support line anytime, 24/7. Our AI customer support engine provides immediate answers for carrier forwarding (*71), setup, billing, and common troubleshooting. If your issue requires specialized human attention, a reference number (FMC-SUP-...) is generated and routed to our team for prompt follow-up.

You can call support for technical troubleshooting, carrier call forwarding (*71) setup, pricing and renewal date inquiries, cancellation intake, 30-day money-back guarantee questions, and account access assistance.

Yes, you can initiate cancellation or refund inquiries over the phone by calling support. Our intake engine will issue an official confirmation reference and guide you through the secure authenticated workflow. For your security, we never ask for credit card numbers or passwords over the phone.

You can cancel anytime. Subscriptions bought in the iPhone app are billed by Apple and managed in your Apple ID subscription settings; subscriptions bought on the web are managed from your FilterMyCalls account.

You can reach us 24/7 by calling support for immediate phone support, or email support@filtermycalls.com. You can also visit our Contact page or manage your plan self-serve anytime.