Privacy Policy
How LTI Group LLC collects, uses, and protects your information when you use FilterMyCalls — including our operational SMS program disclosures and PIPEDA compliance for Canadian users.
This Privacy Policy describes how LTI Group LLC (“we”, “us”, “FilterMyCalls”) collects, uses, discloses, and protects information in connection with the FilterMyCalls website at filtermycalls.com and the FilterMyCalls service (collectively, the “Service”).
1. Who we are
FilterMyCalls is an AI-assisted call-screening service operated by LTI Group LLC, a Wyoming limited liability company. Our registered address is 30 N Gould Street, Suite R, Sheridan, WY 82801. The service is available to users in the United States and Canada.
2. Information we collect
2.1 Information you provide directly
- •Account & contact information: name, email address, and mobile phone number.
- •SMS opt-in information: when you opt in to receive SMS from FilterMyCalls, we collect your name, mobile phone number, email address, and consent timestamp.
- •Payment information: handled by the payment provider for your purchase channel (Stripe or, where applicable, Apple). We do not store full card numbers.
- •Call-screening information: the calling number, limited details a caller provides during screening such as their name, reason for calling, and optional message, and the screening outcome needed to show you what happened.
2.2 Information collected automatically
- •Standard server logs (IP address, user agent, pages visited, referrer).
- •No cross-site tracking. No third-party advertising cookies.
3. How we use information
- •To provide, maintain, and improve the Service.
- •To send the operational SMS you have opted in to receive (account and verification messages, billing notifications, service alerts).
- •To respond to your inquiries and provide customer support.
- •To process payments, manage subscriptions, and administer the 30-day website-purchase guarantee.
- •To screen incoming calls, show recent activity, and apply the screening preferences currently available in your account.
- •To comply with legal obligations.
- •To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
4. SMS messaging program — specific notice
This section describes our SMS program in detail, consistent with CTIA guidelines and carrier requirements.
- Program name
- FilterMyCalls Operational SMS
- Sending number
- +1-888-312-3688
- Message types
- Account & verification, billing, service alerts
- Frequency
- Varies based on use; typically < 4 messages/month
- Cost
- Msg & data rates may apply. FMC does not charge for SMS
- Consent
- Not a condition of purchase
Opt-in: Collected via the web form at /sms-opt-in by entering your mobile number and checking the consent box.
Opt-out: Reply STOP to any FilterMyCalls SMS. Processed automatically by SMS infrastructure. Or email support@filtermycalls.com.
Help: Reply HELP to any FilterMyCalls SMS, or email support@filtermycalls.com.
No third-party sharing: We do not sell or share your mobile number, opt-in data, or SMS content with third parties for marketing purposes.
5. How we share information
We share information only in the following limited circumstances:
- •Service providers: payment processing and billing (Stripe and, where applicable, Apple), email delivery (Resend), telephony and call-screening infrastructure (including Telnyx), and hosting (Railway). Providers receive only the information needed to perform their service and are subject to their applicable privacy and security terms.
- •Legal compliance: when required by law, subpoena, or court order.
- •Business transfers: in connection with a merger, acquisition, or asset sale, with notice to affected users.
6. Data retention
We retain information only as long as necessary to provide the Service, protect customers, administer billing and refunds, and comply with legal obligations. SMS opt-in records are retained for the life of your subscription plus 3 years. Screening details are minimized and are not retained merely to create advertising profiles. FilterMyCalls is designed not to store call-audio recordings as part of normal screening; live audio may be processed by telephony and AI infrastructure to produce the limited screening details described above. When you close your account, we delete or anonymize personal information except where retention is required for legal, fraud-prevention, or financial-recordkeeping purposes.
7. Security
We use industry-standard administrative, technical, and physical safeguards including encryption in transit (TLS 1.2+) and at rest, role-based access controls, administrative audit logging, and least- privilege secret management.
8. Sale, advertising, and profiling
We do not sell personal information or call content. We do not use caller names, reasons, or messages for third-party advertising, and we do not add cross-site advertising trackers to the Service.
9. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information. To exercise these rights, email support@filtermycalls.com.
10. Canadian users (PIPEDA)
If you are in Canada, we handle your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect personal information with your consent and only for the purposes described in this policy. You may request access to, or correction of, the personal information we hold about you by emailing support@filtermycalls.com. If a data breach creates a real risk of significant harm, we will notify affected individuals and report to the Office of the Privacy Commissioner of Canada as required. Any commercial electronic messages we send comply with Canada's Anti-Spam Legislation (CASL); transactional messages (such as account, verification, and billing notices) are sent to operate your subscription.
11. Children's privacy
The Service is intended for adults 18 and older. We do not knowingly collect information from children under 13.
12. Changes
We may update this Privacy Policy from time to time. We will post the updated version here with a new “Last updated” date. For material changes affecting your SMS program rights, we will provide separate notice via email or SMS.
13. Contact
Questions about this Privacy Policy: email support@filtermycalls.com. Postal mail: LTI Group LLC, 30 N Gould Street, Suite R, Sheridan, WY 82801.