Terms of Service
The agreement between you and LTI Group LLC for use of FilterMyCalls — covering automated call-screening, billing, acceptable use, and our operational SMS program.
These Terms of Service (“Terms”) govern your access to and use of the FilterMyCalls website at filtermycalls.com and the FilterMyCalls service (collectively, the “Service”), provided by LTI Group LLC, a Wyoming limited liability company (“we”, “us”, “FilterMyCalls”).
This revision scopes the 30-day guarantee to eligible first-time website purchases, clarifies Apple-controlled refund requests, and aligns the Service description with currently supported screening capabilities. It does not change automatic-renewal terms.
1. Acceptance
By creating an account or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
2. The Service
FilterMyCalls is a call-screening service for individuals, available in the United States and Canada. You sign up, pay, and manage your subscription yourself — there is no sales call. Setup is guided and self-serve. When screening is on, the Service can ask callers at your FilterMyCalls line for their name and reason, then let you choose Answer or Decline during a bounded decision window. Caller-stated details are not identity verification, and the Service cannot catch every unwanted call.
3. Account, eligibility, and use
- •You must be 18 or older to use the Service.
- •You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
- •You agree not to use the Service for unlawful, harassing, abusive, or fraudulent purposes; not to interfere with the Service's infrastructure; and not to attempt to bypass security or rate limits.
4. Subscriptions, billing, and refunds
- •The Service is offered on a monthly or annual subscription. You choose your plan when you subscribe and are billed in advance for the plan you select. There is no free trial. U.S. customers are billed in U.S. dollars (USD) and Canadian customers in Canadian dollars (CAD); the price and currency are shown before you are charged.
- •Subscriptions billed by Apple are governed by Apple's purchase terms. Apple acts as merchant of record for those purchases and applies its own terms and tax treatment. Subscriptions purchased through our website are billed by our web payment processor. In either case, the provider that billed you is the one that manages, renews, and cancels your subscription.
- •Payment is processed automatically. Your subscription renews automatically at the same price, in the same currency, at the end of each billing period until you cancel. Applicable taxes may be added by whichever provider bills you.
- •You may cancel at any time. Apple-billed subscriptions are cancelled in your Apple ID subscription settings; subscriptions purchased on our website are cancelled from your FilterMyCalls account. Cancellation is effective at the end of the current billing period.
- •30-day money-back guarantee for website purchases. An eligible first-time customer who purchased through our website and was billed by Stripe may cancel and request a full refund of the initial FilterMyCalls website subscription payment within 30 days of initial paid activation when Plan & billing shows the purchase is eligible and the refund flow is operational. The exact deadline is shown in Plan & billing. The guarantee applies once per customer and does not apply to renewals, later subscriptions, duplicate accounts, Apple-billed purchases, or fraudulent or abusive requests.
- •For an eligible website purchase, use Plan & billing to cancel future renewal and submit the refund request. An approved refund is returned to the original payment method. Stripe, card-network, and bank posting times may vary.
- •App Store (Apple) purchases. Apple handles App Store refunds directly. To request one, sign in at reportaproblem.apple.com and submit a separate refund request directly to Apple ("Request a refund"). If you contact us first, we will submit a refund request to Apple on your behalf and support it with your order details. Apple controls eligibility, review, approval, processing, and timing under its policies, and FilterMyCalls cannot issue or promise an Apple refund. When Apple grants a refund, your subscription access ends automatically and we are notified through Apple's systems.
- •Google Play purchases. We can issue Google Play refunds directly. Contact us at 1-888-312-3688 (24/7) or support@filtermycalls.com with your account email and, if available, your Google Play order number (starts with GPA, found in your Google Play receipt). Approved Google Play refunds are returned by Google to your original payment method, and subscription access ends when the refund is granted. You may also request a Google Play refund yourself in the Play Store app: Profile → Payments & subscriptions → Order history → the order → Report a problem.
- •Feedback is optional and is never required to request the website-purchase guarantee. These terms do not limit any non-waivable refund or cancellation right provided by applicable law.
- •Past-due accounts may be suspended until payment is received.
5. SMS messaging program
FilterMyCalls operates an operational SMS program from the toll-free number 1-888-312-3688. This program is governed by these terms and complies with the CTIA Messaging Principles and Best Practices.
- •Opt-in required. SMS is sent only after you opt in via the web form at /sms-opt-in by entering your mobile number and actively checking the consent box.
- •Message types. Account and verification messages, billing notifications, and service alerts. No marketing or promotional messages.
- •Frequency. Message frequency varies. Typical volume is under 4 messages per month per user.
- •Opt-out. Reply STOP to any FilterMyCalls SMS to opt out. Opt-out is processed automatically by our SMS infrastructure.
- •Help. Reply HELP to any FilterMyCalls SMS, or contact support@filtermycalls.com.
- •Carrier rates & disclaimer. Message and data rates may apply per your mobile carrier's plan. FilterMyCalls does not charge for SMS. Carriers (T-Mobile, AT&T, Verizon, etc.) are not liable for delayed or undelivered messages.
- •No condition of purchase. Opting in to SMS is not a condition of using the Service.
6. Acceptable use
You agree not to use the Service to:
- •Violate any applicable law or regulation (including TCPA).
- •Send unsolicited marketing calls or messages, robocalls outside permitted scope, or spam.
- •Harass, threaten, or defraud any person.
- •Reverse-engineer, decompile, or attempt to extract source code.
Fair use
FilterMyCalls is intended for ordinary personal and small-business call screening. There is no published usage allowance and no overage charges — we do not bill by the call or by the minute.
Usage that is unusually high, automated, generated by call loops or forwarding misconfiguration, or otherwise outside ordinary use may be limited or temporarily paused to protect the Service. Where we can, we will contact you first. If screening is paused, reach us at support@filtermycalls.com and we will work with you to restore it.
7. Intellectual property
The Service, including software, content, designs, and trademarks (including “FilterMyCalls”), is owned by LTI Group LLC. We grant a limited, non-exclusive license.
8. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9. Liability limit
LIABILITY WILL NOT EXCEED THE GREATER OF (A) AMOUNTS PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100. NO CONSEQUENTIAL DAMAGES.
10. Indemnification
You agree to indemnify and hold harmless LTI Group LLC and its affiliates from any claim arising out of your use of the Service in violation of these Terms or applicable law.
11. Termination
We may suspend or terminate access for material breach, non-payment, or abuse. You may terminate at any time by cancelling your subscription.
12. Governing law and disputes
These Terms are governed by the laws of the State of Wyoming. Disputes will be resolved in the state or federal courts located in Sheridan County, Wyoming.
13. Changes
We may modify these Terms. For material changes, we provide notice via email or SMS at least 14 days before the change takes effect. Continued use constitutes acceptance.
14. Contact
Questions about these Terms: email support@filtermycalls.com. Postal mail: LTI Group LLC, 30 N Gould Street, Suite R, Sheridan, WY 82801.