ROI calculator
What is your practice losing in missed calls?
Move the sliders to match your practice. The math is conservative — based on the average primary-care practice that loses 1 patient per 20 missed calls.
Your practice
Defaults reflect a typical 4-provider primary-care practice.
Estimate from your phone system or front-desk logs.
Industry average for solo + small-group practices: 18–32%.
Conservative default = 5%. A new-patient inquiry that goes to voicemail rarely calls back.
Total revenue from one patient over the relationship. Primary care: $800–$2,500. Specialty: $2,000–$10,000+.
Your numbers
The cost of missed calls
- Missed calls / month
- 160
- Patients lost / month
- 8
- Revenue lost / month
- $12,000
- FMC Group cost
- −$499/mo
How we calculate the math (and why it's conservative)
Missed calls. Industry data from RingCentral + NextGen Healthcare shows independent practices miss 18–32% of inbound calls during business hours due to front-desk capacity. After-hours adds another 10–15% depending on volume. Our default of 20% is on the low end — your real number is probably higher.
Conversion rate of missed calls to lost patients. Studies from Patient Pop and Solutionreach indicate that 65–80% of new-patient inquiries that go to voicemail never call back. Of the ones that do call back, ~50% have already booked elsewhere. So roughly 5% of missed calls represent a lost patient who would have stayed if reached on first contact. Conservative default = 5%.
Patient lifetime value. Default $1,500 reflects average primary-care practice over a 3-year retention window. Pediatrics often higher ($3,000+ over 18-year window). Dental implants/specialty surgery higher still. Adjust to your specialty.
What FMC actually does. The AI receptionist answers every call 24/7, screens spam, triages refill requests, routes appointments to the right team, and captures details on calls the front desk can't take. You can't answer 100% of calls perfectly, but you stop dropping the ones that turn into patients.