Consumer Guide · U.S. & Canada

How to Block Spam Calls on a Samsung Galaxy Phone

Samsung's Smart Call, step by step: turn on Caller ID and spam protection, choose a blocking level, report numbers during a call, and know where the built-in filter's limits are.

Published: 2026-11-03~4 min readBy FilterMyCalls Team

Samsung Galaxy phones ship with a built-in spam-call filter called Smart Call. It checks incoming calls against a caller-reputation service - Samsung's Smart Call page says the features are provided by Hiya - and labels calls on the incoming-call screen so you can decide. This guide follows Samsung's own support pages: how to turn the filter on, how the two blocking levels differ, how to block or report a number mid-call, and the limits Samsung itself documents.

What Smart Call does

When an unknown number calls, Smart Call marks the call on screen. Samsung's Smart Call overview lists the labels: calls can be shown as not suspected to be spam, suspected to be spam, or potential fraud. From the same screen you can block the caller or report the number - Samsung's flow lets you pick the type of spam, add a comment, and submit the report.

Turn on Caller ID and spam protection

Per Samsung's support article on blocking spam calls with Smart Call, the setting lives inside the Phone app itself: open Phone, tap More options (the three vertical dots), tap Settings, then tap Caller ID and spam protection and turn on the switch at the top. Samsung says you will be asked to review terms and a privacy policy and tap Agree before the service activates.

Choose how aggressive blocking is

Smart Call can do more than label calls - it can block them for you. Samsung's article describes a Block spam and scam calls switch with two choices: one that blocks calls flagged as spam or scam at any risk level, and a stricter option labeled Only block high-risk scam calls that stops the most serious flagged calls while letting less severe spam ring through. The right choice depends on your tolerance for missed calls: the stricter setting is less likely to interrupt a caller who was flagged lightly, the broader setting is quieter but trusts the reputation service more.

Block or report a number during the call

The filter is not the only control. During or after an incoming call, Samsung's article describes tapping Block/Report number at the bottom of the screen. Block number adds the caller to your blocked list; Report number lets you select a category for suspected fraud, optionally add a comment, and submit it.

The limits Samsung documents

Samsung is direct about where Smart Call may not exist at all: its article notes the feature availability varies by carrier and device model, and its overview adds that available functions and features vary by country and device. Samsung also notes that using mobile data for the service may result in additional charges. And because labels come from a caller-reputation service, treat them as a signal rather than proof - for anything involving money or sensitive information, verify through a channel you know is genuine.

Where FilterMyCalls fits

Smart Call judges a call by the number's reputation. FilterMyCalls adds the other half: it is an AI call screener and spam blocker focused on calls, answering unknown callers before your phone rings, asking each caller for their name and reason for calling, and showing you the response so you can answer, decline, or take a message. Because setup uses conditional call forwarding, it works on the number and carrier you already have - on Galaxy phones and other Android devices, as well as iPhone.

FilterMyCalls works in the U.S. and Canada for US$8/month or US$80/year, and CA$10/month or CA$100/year in Canada. 24/7 Customer Service is included.

How to turn on Smart Call spam blocking on a Galaxy phone

  1. 1
    Open the Phone app settings

    Open Phone, tap More options (the three vertical dots), then tap Settings - per Samsung's Smart Call support article.

  2. 2
    Turn on Caller ID and spam protection

    Tap Caller ID and spam protection, turn on the switch at the top of the screen, review the terms and privacy policy, and tap Agree.

  3. 3
    Set your blocking level

    Turn on Block spam and scam calls, then choose between blocking calls flagged as spam or scam at any risk level, or the stricter Only block high-risk scam calls setting.

  4. 4
    Use Block/Report number on a call

    During or after a call, tap Block/Report number: Block number adds the caller to your blocked list, and Report number files a category-based report, with an optional comment.

  5. 5
    Check availability if the setting is missing

    Samsung notes Smart Call availability varies by carrier and device model and that features vary by country and device - if the switch is not there, your model or carrier does not offer it.

Common Questions

What is Samsung Smart Call?

It is the spam-call filter built into Samsung Galaxy phones. Samsung's overview says it labels unknown callers on the call screen - for example as suspected spam or potential fraud - and lets you block or report numbers. Samsung states the features are provided by Hiya.

Which blocking level should I choose?

Samsung's two options trade quiet against risk: blocking calls flagged at any risk level keeps more spam from ringing but leans harder on the reputation service, while Only block high-risk scam calls leaves lighter-flagged calls ringing. If you cannot afford to miss calls from unfamiliar numbers, start with the stricter option.

Why don't I see Caller ID and spam protection in my Phone settings?

Samsung's support article says the Smart Call feature availability varies by carrier and device model, and the overview adds that functions vary by country and device. If the switch is missing, your phone or carrier does not offer it.

Does Smart Call handle spam texts too?

Smart Call is a call feature. For spam texts, the FTC's guidance is to copy the message and forward it to 7726 (SPAM) so your wireless provider can act, and to use your messaging app's report-junk option.

Can a legitimate caller be flagged as spam?

Labels come from a caller-reputation service, so they are a signal, not proof - and a service that judges by number history can weigh a new caller wrongly. If a flagged caller turns out to be genuine, save the number to your contacts so you recognize it next time, and treat anything involving money or sensitive information as something to verify through an independent channel.

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